Cost Saving Measures Gone Too Far

Today I drove 20 min to the Mesa Gateway Airport (aka the Williamsfield airport) to a terminal that's half the size of an elementary school with half a dozen cars outside and four people inside, including the one guy behind the ticket counter.

I did this in an effort to save money because buying tickets online or by phone incurs a $14 fee. The ticket buying went fine, although I had to pay $40 extra for 4 of the tickets because there was only one left at the $39 rate. This still was much cheaper than buying the tickets through a regular carrier, instead of Allegiant Air a regional carrier.

It looks as though the nice man at the ticket counter forgot to give me back my credit card, and I've tried to find out if I left it there without having to go back (I was babysitting my niece today).

But, apparently Allegiant Air is so good at cost cutting, that they don't actually have a phone at the ticket counter.
Below is the unedited response to the email I sent to the company requesting information about my lost card.

Hello,

Thank you for contacting us at Allegiant Air. Unfortunately we do not have a phone number for the ticket counter. I would recommend going back to the counter.

Thank you,

Jennifer M.

Is this not a sign that cost cutting has gone too far?

Must I really go down to the airport, wait in line for another 20 min and ask if they have my card?

And if they do, shouldn't they have called me?